Importing your book and reconciling carrier statements
Connect the commissions mailbox and carrier statements import themselves, then get checked against what your comp model said you should have been paid. Read-only — nothing is ever written back to your AMS or your mail.
Who this is for
Agency owners and whoever reconciles commissions. Optional — statement reconciliation works without an AMS vendor connection.
Two independent halves
Pulling policies out of an AMS (AgencyBloc, Radius or similar) is only needed if you're actually running one. If you're moving off them entirely, skip it — statement reconciliation works on its own.
Statement reconciliation is the part an agency management system usually charges you for: upload what each carrier actually paid, and see it against what your comp model said it should have been.
Connecting doesn't start anything
Nothing is read from your AMS until you switch it on deliberately. Connecting a mailbox or a vendor is not the same as beginning a sync, which means you can wire it up and inspect it before letting it touch anything.
Import clients before policies
Policies attach to clients that already exist. Import the client list first, then upload the policy export. A policy for someone we can't find is queued for you to match — never invented. That queue is a feature: an auto-created client from a fuzzy name match is much harder to unpick later than a match you approved.
Read-only, in both directions
We never write back to your AMS or your mailbox. If a record is wrong in the AMS, fixing it there and re-syncing is the path — there's no way for this to corrupt the system of record.
How to check it worked
- After a first statement upload, check the reconciliation view: expected vs actually-paid should line up for policies you know are correct.
- Check the unmatched queue rather than assuming a clean import — unmatched policies are held, not dropped.
Common mistakes
- Uploading policies before importing clients, which sends most of the file to the unmatched queue.
- Assuming connecting a mailbox has started a sync. It hasn't until you switch it on.
- Treating reconciliation gaps as import bugs. A gap between expected and paid is often a real comp problem — that's the point of the report.
Related
Where this lives in the app
This is documentation for Virtual Closer. Book a walkthrough or sign in.