My lead order or delivery is on hold. How do I take it off hold?
You can't restart it yourself, and neither can the assistant. An order is only ever put on hold by our team, and only our team restarts it. Nothing is charged while it is on hold and the leads left on it are still yours.
Who this is for
A buyer whose order shows "On hold" on Today's Leads.
Steps
- Open Today's Leads and find the order. It shows "On hold", the date it was held, and the reason.
- Read the reason. It says what our team is checking or waiting for.
- Reply to any of our emails to ask about it or to say the reason is sorted. Our team restarts the order from their side.
Orders can't be paused or restarted by the buyer once placed: an order fills to the count you ordered. While an order is on hold nothing is charged, and the leads left on it are still yours when it restarts.
Why the assistant will not restart it for you
A hold is a decision our team made about that order, usually over payment, lead quality or a delivery problem. Restarting it from your side would undo that decision without the reason being fixed, so there is no button for it and the assistant has no way to do it either.
Related
Where this lives in the app
This is documentation for Virtual Closer. Book a walkthrough or sign in.