Delete your Virtual Closer account

Option 1 — delete it yourself, in the app

This is immediate and needs no one's help.

1. Open Virtual Closer on the web or in the mobile app and sign in.
2. Go to Settings → My Profile.
3. Scroll to Delete My Account.
4. Type DELETE to confirm.

Option 2 — ask us to do it

Email support@virtualcloser.com from the address on your account, with the subject “Account deletion request”. We verify the request and delete the account and its associated personal data within 30 days, except where we are required to retain something by law.

Deleting some data without closing your account

You do not have to delete your whole account to remove data you have given us.

If you connected a mailbox or a calendar, go to Settings → Integrations and choose Disconnect. That immediately and permanently deletes the stored authorisation for that service — we no longer hold any access to your Google or Microsoft account. You can reconnect later if you want to; nothing is kept in the meantime.

You can also edit or clear the personal details on your profile at any time from Settings → My Profile, and turn off text-message notifications to your personal number from the same page.

For anything else, email support@virtualcloser.com with the subject “Data deletion request” and tell us what you want removed. The same 30-day window and the same legal-retention exceptions apply.

What is deleted

• Your sign-in credentials and your user profile (name, email, phone).
• Your notification preferences and any device registered for push notifications.
• Any mailbox or calendar connection you authorised — Google or Microsoft — including the access tokens that allowed it.
• Notifications addressed to you.

What is not deleted, and why

If you use Virtual Closer as part of an organization, your organization keeps its business records: leads, appointments, policies, commissions and message history. Those belong to the organization that collected them, not to your individual login — deleting a departing producer's account must not delete their agency's book of business.

Anything currently assigned to you is handed to an administrator of your organization when your account is deleted, so nothing is orphaned. Only an administrator of that organization can request deletion of the organization's own records.

If you are the only administrator

The app will ask you to promote another team member to administrator first. Otherwise your organization would be left with live leads, an active subscription and nobody able to manage either. Once someone else is an administrator, deletion proceeds normally.

Retention

Deletion takes effect immediately when you use the in-app option, and within 30 days for an emailed request. Backups are cycled out on a rolling basis. We may retain a minimal record of the deletion request itself, and anything we are legally required to keep, such as invoicing and tax records.

Questions: support@virtualcloser.com. See also our Privacy Policy.