An agent isn't getting notified
Check their notification preferences first, then which channel you're expecting — in-app, email, push and Telegram are separate paths, and one working says nothing about the others.
Who this is for
Admins and agents who missed something they should have been told about.
Steps
- Check the agent's notification preferences — the event may simply be switched off for them.
- Identify which channel you expected. In-app, email, push and Telegram are independent; one working doesn't imply the others.
- For push, confirm the agent has the app installed and granted permission on that device. It's per-device, like the microphone.
- For Telegram, confirm they're actually linked — not just that the bot exists.
- For email, check it isn't landing in spam before assuming it never sent.
Related
Where this lives in the app
This is documentation for Virtual Closer. Book a walkthrough or sign in.