Docs · Troubleshooting

The AI stopped texting a lead

Usually the disposition. Cold puts the conversation dormant and daily texting stops — most people trigger this by tidying up quiet leads without realising it's a control.

Who this is for

Anyone whose AI conversations went quiet.

Steps

Check the lead's disposition. Cold makes the conversation dormant; setting it back to interested, callback, re-engage or sent-info brings it back.
Check whether the lead opted out. STOP is permanent and deliberate — that one isn't recoverable and shouldn't be.
Check whether someone took over the conversation manually.
If it's every lead rather than one, check A2P — the AI may be sending fine while carriers filter everything.
If it's drafting but nothing arrives, that's a delivery problem, not an AI problem. See 'My texts aren't arriving'.

The trap

The disposition looks like a status field, so people bulk-mark quiet leads cold as housekeeping — and switch off every AI conversation with them at the same time. Nothing warns you, because from the system's side you asked for precisely that.

If a batch of conversations went quiet at once, check what changed on those leads' dispositions around then.

AI alive but nothing delivering

Worth calling out separately, because it looks healthy from inside the CRM: without A2P approval the assistant drafts and sends normally and carriers drop every message. Conversation history fills up, the lead receives nothing.

Dispositions are the AI's on/off switchSetting a lead cold makes the AI stop texting them.Controlling the AI assistant — when it texts, when it stops, when to take overThe AI works leads by text and books appointments.My texts aren't arrivingNine times out of ten this is A2P, not a broken connection — carriers filter unregistered traffic silently, so the CRM shows 'sent' and nothing reaches the handset.

Where this lives in the app

Open this screenOpens in the app AI SMS controlsOpens in the app

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