How do I pause the AI and take over a conversation?
Click "Pause AI" in the thread header (or just start typing) — then "Resume AI" to hand it back.
Steps
- Open the prospect's conversation. In the thread header, find the AI status pill and the button beside it.
- Click "Pause AI" and confirm — the pill changes to "AI paused by agent" and the AI stops replying to this lead.
- Or just start texting manually — the pill shows "Agent has taken over" automatically.
- When you're done, click "Resume AI" to hand the conversation back to the assistant.
Pause/Resume shows on prospect conversations. The AI also pauses itself automatically for booked appointments, live calls, opt-outs, and cold dispositions — each shows its own pill.
Where this lives in the app
This is documentation for Virtual Closer. Book a walkthrough or sign in.