What do the disposition options mean?
Dispositions are the lead's outcome; each maps to a pipeline status behind the scenes.
Steps
- Common values: No Answer, Left Voicemail, Callback, Interested, Not Interested, Wrong Number, Do Not Contact, Sent Info, Pending Booking, Appointment Set, 2nd/3rd Call Booked, Application Submitted, Application Approved, Disqualified.
- Appointment Set / 2nd / 3rd Call Booked → "meeting set" (pulls the lead out of the dialer queue).
- Callback / Interested / Sent Info / Reschedule / No-Show → "follow-up." Wrong Number / Do Not Contact → disqualified.
- Set one by dragging on the board, or via the product's Disposition dropdown on the lead (top option is "New (no disposition)").
Call-only outcomes like No Answer won't downgrade a lead that already reached a stronger disposition (Interested, Appointment Set, etc.). If a product has custom dispositions, its dropdown shows those instead.
Where this lives in the app
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